GP Clinical Team Training

Better Care. More Revenue. Zero BS.

We love GP clinics!

In fact, we’ve been running them for 20 years. And it’s our mission to make every member of your clinical team love their job.

Imagine if every member of your team knew what they needed to do to be outstanding at their role AND understood how their actions affected everyone else in the business.

You’d have nurses generating revenue, owners fixated on patient care, PMs who are wizards at compliance and admins making everyone’s life efficient and easy. And everyone actively communicating how they can help each other win.

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What makes us different?

Our training is built via a method we call ‘fierce collaboration’.

Step 1: Get a room full of smart experts together (Owner, GP, Nurse, Ops Manager, Training designers)
Step 2: Spend 100s hours diagnosing the issues, sharing best practice, arguing about inclusions & simplifying explanations
Step3: Create the training that solves all the problems that clinical teams complain about on a daily
Step 4: Present in a simple format that empowers team members to get amazing results

Who we train

We create online training for key roles in Australian General Practice

Practice Nurse

Whether you have a team of nurses or a single nurse serving your general practice, they are a significant asset in your business when they are working to their full scope of practice & running profitable departments that provide the kind of exceptional care that keep patients returning. With a focus on balancing care & commerce and supporting nurses to be empowered & fulfilled in their work, Clinic Academy Nurse training will level up your nurse team.

WHAT’S INCLUDED

Practice Manager

The Practice Manager is, ideally, the unifying leader in your General Practice. When they can effectively support and coordinate the various members of the team so that everyone is working well together, the productivity of the clinic is significantly impacted for the better. Clinic Academy Practice Manager training is a highly pragmatic pathway to upgrade the capacity and output of your PM.

WHAT’S INCLUDED

Medical Receptionist

As the first person that your patients will meet, a General Practice Receptionist needs to be professional, efficient & friendly. Their ability to coordinate effectively with all other personnel can ensure the timely & accurate flow of patients and information around the clinic.

WHAT’S INCLUDED

General Practitioner

As the revenue generating members of the clinical team, how do you ensure that your GPs can access the clinic’s services & support in a way that elevates their productivity & reduces their stress? With a focus on taking the guesswork out of compliance and billing, improving time management & streamlining team cohesion, this Clinic Academy GP training is full of tried and tested solutions.

WHAT’S INCLUDED

Grow your clinic faster

What Can You Expect?

Graduates of the Clinic Academy online training see results such as:

Full Books

Improved Patient Access & Health Outcomes

Increased Revenue

Reduced Expenses

Better Team Performance

Happy GPs, Happy Patients

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5 Reasons you will love Clinic Academy

We create online training for key roles in Australian General Practice

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It’s hard to measure the return on investment on training that doesn’t provide a tangible impact to the bottom line. And training that is solely about increasing profit can be quickly dismissed by team members.

Our programs strike a balance between optimising the clinic for efficiency & profit AND improving access & health outcomes for your community.

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Sending your team to training can be very expensive. Once you add up the cost of enrolment + travel and accommodation + time away from the clinic, an equivalent program could cost you in excess of $20K for just one team member.

Clinic Academy provides advanced education at a fraction of the price with no time away from the clinic.

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The content inside each CA Program is the equivalent of 12 – 15 full days of live training and designed to be implemented over 6-12 months. Your team will have access to the CA program 24/7 for 18 months from the date of sign up.

Each lesson can be watched multiple times and at the learner’s own pace to ensure everything implemented is successful & sustainable.

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An elite program can only be designed and delivered in consultation with all the key stakeholders who are invested in the success of that role.

That’s why every CA program is built via the collaboration between a Clinic Owner, a GP, an expert exemplar of the role AND specialist training designers to make sure everyone’s outcomes are met.

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Each lesson comes complete with concise instructional videos and a comprehensive step-by-step workbook to guide you through each action, conversation, documentation, process & framework.

They also include best practice principles, case studies and answers to FAQs meaning you can adopt our processes and easily adapt them to suit your own style and work environment.

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THEIR WORDS ABOUT US

Client stories

"The doctor said he’d “love to chat about how to make it work better”"

I’d never actively sought feedback on how theTR & CDM clinic runs – I thought I was doing a pretty good job and was too nervous to ask. Regardless, I handed out the Clinic Academy survey to the doctors.

The next day one of the doctors approached me with survey in hand with a big smile and said he’s “been a GP for 15 years”, “no one has ever asked him for his opinion or experience of the TR” and that he’d “love to chat about how to make it work better”

It was the BEST feeling

Practice Nurse

“We skyrocketed CDM revenue from 3% to 21% in just 5 weeks”

Before Clinic Academy, our CDM was a mess. It was like everyone was reading from a different script and felt like a never-ending game of tug-of-war.

Clinic academy guided us to understand the owner’s perspective and gave us tools to bridge the gap. We skyrocketed CDM revenue from 3% of 21% in just 5 weeks – and we are still going strong

Practice Nurse

“I feel like part of the team, not just some add-on”

I’m new to practice nursing and the only nurse in the clinic. It the past it has felt lonely and that nobody really gets what I do. After doing the Clinic Academy online training, my relationship with everyone in the clinic has improved and I feel like part of the team, not just some add-on

Practice Nurse

A Powerful Resource To
Help You Grow

The Perfect Patient Registration

The introduction of VPR has the industry moving to a model of patients having a home practice. Whilst there is minimal impact right now, there will likely come a time when rebates on patient services will be restricted.

If there is any ambiguity in your clinic as to how & when to ask patient’s to register, and who is the best person to do so, this training will certainly help.

Here we share 3 things:

Clarity on why starting now is important is imperative for your clinic and for your patients

An explanation of who is the best team member to address patients and when to do it.

A fast and ethical way to begin asking patients if they would like to register with your clinic.

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Frequently Asked Questions

Alumni of the Clinic Academy online training generally see results including full books, improved access & health outcomes for patients, increased revenue, reduced expenses, better team communication and a noticeable uptick in performance & engagement from every team member.

Once you sign up to Clinic Academy online training, you will instantly be given access to our member portal where you will be able to access all the training content relevant to your role. You will first be guided through a series of onboarding videos, which explain how to get the most out of your training journey.

We judge ‘course completion’ not on training videos watched, but rather on impactful outcomes achieved in the clinic. Each Clinic Academy online training is designed to be implemented at your own pace. Most team members are able to fully implement the training material and achieve amazing outcomes in 6 – 12 months.

If you start immediately, you will begin to see positive outcomes to workflow and communication within the first 2 weeks. Measurable impacts to revenue generally take 3 months and beyond to be achieved.

Attend one of our free webinars weekly @ 12pm Melbourne/Sydney time every Wednesday.

For those that are new to clinical practice, Clinic Academy online training is designed to get you up to speed exceptionally quickly, so you know with confidence that your daily actions are aligned with the care and commercial outcomes of the clinic.

For seasoned team members, Clinic Academy online training provides an opportunity to refresh your approach, learn best practice, step up and perform as a clinical leaders and/or fall in love once again with your profession.

Clinic Academy online training is not accredited.

Only an enrolled team member will have access to their online account. Overviews of all Clinic Academy online training can be downloaded from this website and can be used to engage in an active discussion with that team member.

The Nurse Practitioner online training has been released. The Practice Manager, General Practitioner and Medical Receptionist online trainings will all be released mid to late 2024

GP Clinical Team Training

We love GP clinics!

What makes us different?